All Case Studies
RECENT WORK AT BRILLIO
Cigna X Agentic AI
Healthcare
Agentic AI
Designing for trust in Agentic AI QA Workflows
End-to-end research and design for Cigna’s AI-powered QA testing automation- uncovering when users lose trust and how to rebuild it.
UX Researcher and Designer, Brillio
Telecom
Project Management Platform
Usability
From scattered data to a single source of truth
Five databases. Zero clarity. We designed a unified project management platform that gave one of the biggest telco client's technical delivery managers a single, effortless view of everything.
UX Researcher and Designer, Brillio
UX Audit
Heuristics
Journey Mapping
Pest-Proofing the Pixels: A Strategic Website Overhaul
Four research methods. One clear diagnosis. We audited Wormont's website to find the hidden friction points driving users away before they could convert.
UX Researcher. Brillio
OLD UX RESEARCH CASE STUDIES
INDEPENDENT CASE STUDIES
ATM Experience
Field inquiry
Interviews
The Great Cash Escape:Better ATM Experience
ATMs are designed for security, not people. I visited 12 ATMs, tested with real users, and redesigned the experience to be safer, clearer, and less cognitively overwhelming.
Cigna X Agentic AI
Usability
Interviews
Field Study
Hit the Road, Jack! A Bus Booking Redesign Journey
Users were drowning in information while booking buses. Two rounds of usability testing and iterative design later — I curated an experience that gets out of their way.