ALL CASE STUDIES
The Work.
2021-2026
001
HEALTHCARE
AGENTIC AI
End-to-end research and design for Cigna's AI-powered QA testing automation — uncovering when users lose trust, and how to rebuild it.
UX RESEARCHER & DESIGNER
BRILLIO
002
TELECOM
USABILITY
Five databases. Zero clarity. We designed a unified project management platform that gave one of the biggest telco client's technical delivery managers a single, effortless view of everything.
UX RESEARCHER & DESIGNER
BRILLIO
003
AI POWERED TOOL
PRIMARY UX RESEARCH
Literature review shouldn't feel like a labyrinth. We went back to basics — talking to academic researchers to map their process and define the real scope of a solution.
UX RESEARCHER
CRIMSON AI
004
UX AUDIT
HEURISTICS
Four research methods. One clear diagnosis. We audited Wormont's website to find the hidden friction points driving users away before they could convert.
UX RESEARCHER
BRILLIO
005
FIELD STUDY
USER INTERVIEWS
ATMs are designed for security, not people. I visited 12 ATMs, tested with real users, and redesigned the experience to be safer, clearer, and less cognitively overwhelming.
INDEPENDENT CASE STUDY
006
USABILITY
USER INTERVIEWS
Users were drowning in information while booking buses. Two rounds of usability testing and iterative design later — I curated an experience that gets out of their way.
INDEPENDENT CASE STUDY
