PAPERFOLIO - UX RESEARCH AND DESIGN
OPEN TO OPPORTUNITIES
Psychologist by training, UX researcher and designer by choice. I help product teams make decisions grounded in real human behaviour. 4+ years across healthcare, real estate, telecom, mental health and AI. Currently at Brillio, leading UX research and design for an Agentic AI QA Automation tool for Cigna.
4+
YEARS IN UX
10+
DOMAINS WORKED WITH
3
ENTERPRISE CLIENTS
GRADUATE AND POST GRADUATE
01 ——— SELECTED CASE STUDIES
The Work.
001
HEALTHCARE
AGENTIC AI
End-to-end research and design for Cigna's AI-powered QA testing automation — uncovering when users lose trust, and how to rebuild it.
UX RESEARCHER & DESIGNER
BRILLIO
002
TELECOM
USABILITY
Five databases. Zero clarity. We designed a unified project management platform that gave one of the biggest telco client's technical delivery managers a single, effortless view of everything.
UX RESEARCHER & DESIGNER
BRILLIO
003
AI POWERED TOOL
PRIMARY UX RESEARCH
Literature review shouldn't feel like a labyrinth. We went back to basics — talking to academic researchers to map their process and define the real scope of a solution.
UX RESEARCHER
CRIMSON AI
02 ——— THE ORIGIN STORY
A therapist's notebook walks into a sprint planning.
After years of studying human behaviour — in textbooks and on the field — I realised human conditions are best served on a platter of a beautifully designed app. Four years ago I plunged into UX, and everything clicked.
Today I bring the same rigour I used in therapy rooms to product research, helping teams build things people actually want.
After all, why shall Freud by only confined to Psychology books?!
Empathy is the most underrated research tool there is.
My Full Story
03 ——— SKILLS & TOOLKIT