Paperfolio

My brain sees the pixels, my heart feels the user, and my words bridge the gap

Open to remote opportunities

Psychologist by training. UX Researcher & designer by choice.

I took a psychology degree into a UX career and never looked back. Turns out empathy is the most underrated research tool there is.

Today I help product teams make decisions grounded in real human behaviour — not assumptions. 4+ years across healthcare, fintech, e-commerce and real estate. Currently at Brillio, leading UX research and design for Cigna.

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My Resume

4+

Years in UX.

10 +

Domains Worked With

3 Enterprise Clients

Psychology

Graduate and Post-graduate

SELECTED WORK

Cigna X Agentic AI

(Due to confidentiality reasons, the case study is locked. I will be happy to demonstrate my work on a call!)

Healthcare

Agentic AI

Designing for trust in Agentic AI QA Workflows

End-to-end research and design for Cigna’s AI-powered QA testing automation- uncovering when users lose trust and how to rebuild it.

UX Researcher and Designer, Brillio

Telecom

Project Management Platform

Usability

From scattered data to a single source of truth

Five databases. Zero clarity. We designed a unified project management platform that gave one of the biggest telco client's technical delivery managers a single, effortless view of everything.

UX Researcher and Designer, Brillio

UX Audit

Heuristics

Journey Mapping

Pest-Proofing the Pixels: A Strategic Website Overhaul

Four research methods. One clear diagnosis. We audited Wormont's website to find the hidden friction points driving users away before they could convert.

UX Researcher. Brillio

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